A new web address is coming! To promote safe browsing, we will be changing our web address (also known as the URL) from chicago.docugateway.com to utilitybill.chicago.gov. Click here for more information.

This change will happen automatically, and the old address will redirect you to the new one. Nothing about the functioning of the site, or your data, is changing. No action is needed on your part, but we do recommend that you update any bookmarks you have. If you want, you can start using the new address now!

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Utility Billing Relief

See if you qualify for UBR

  • No shut off, penalties, or debt collection
  • 50% rate reduction
  • Debt forgiveness

Billing Information

Get details on topics such as:

  • Exemptions & Rebates
  • Full Payment Certificates
  • Water Rates
  • General Information

Online Account Management

Easily manage your utility account online:

  • Pay your bill
  • Enroll in paperless billing
  • Set up AutoPay or SelectPay
  • Set up a payment plan

Quick Pay!

Make a payment without signing in:

  • Pay your bill

If you have any questions, please call 312-744-4426 or see the Frequently Asked Questions page.