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Utility Billing Relief

What is UBR?

In partnership with the Community and Economic Development Association of Cook County (CEDA), the City of Chicago is launching the Utility Billing Relief Program, intended to make water, sewer, and water-sewer tax bills more affordable for qualifying Chicago residents!

How does it help?

Participants will receive:

50% rate reduction for water charges, sewer charges, and water-sewer tax.

No shut off, penalties, or debt collection on City of Chicago utility billing debt.

Debt forgiveness after successfully completing one full year in the program.

How do I qualify?

Your Chicago utility bill is for a single-family home or two-flat and is your primary residence, and you meet the household income qualifications, increased beginning July 27, 2020 to at or below 200% of the federal poverty guidelines.

What do I need to do?

  1. Check below to see if your property is eligible.
  2. Follow the prompts at that link to complete income verification.
  3. If you have questions, please contact the City’s Utility Billing & Customer Service Center at 312-744-4426 or utilitybill@cityofchicago.org

Start your application here

Check if your property qualifies by entering the account number from your bill and UBeaR will find it for you.

Have Questions?

Go to the UBR FAQ page to learn more.

Visit FAQ