A new web address is coming! To promote safe browsing, we will be changing our web address (also known as the URL) from chicago.docugateway.com to utilitybill.chicago.gov. Click here for more information.

This change will happen automatically, and the old address will redirect you to the new one. Nothing about the functioning of the site, or your data, is changing. No action is needed on your part, but we do recommend that you update any bookmarks you have. If you want, you can start using the new address now!

As of November 13, 2023, Utility Billing & Customer Service will move from 333 S. State St. Suite 330 to its new location at City Hall. Our new address will be 121 N. LaSalle St., room 107.
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Property Eligibility

Utility Billing Relief
Property Verification
Income Verification

Enter your account number to confirm property eligibility. You must reside at the property to be eligible.

Enter your account number to confirm property eligibility. You must reside at the property to be eligible.

Customer Code  UBR sample Customer Code

Premises Code UBR sample Premises Code
Eligibility Questions?

Eligibility Questions?

Click the drop down arrow below to learn more.

Eligibility Requirements Eligibility Requirements

To be eligible for UBR, applicants must meet the following requirements:

  • Property must be a single family or 2-unit.
  • Applicant must be an owner of the property.
  • Applicant must reside in the property.
  • Applicant must provide the Social Security Number(SSN), Individual Taxpayer Identification Number (ITIN), or other form of identification.
  • Applicant must meet the income eligibility requirements and provide supporting documentation. When calculating income, you must include any income from all persons living in the household received in the last 30 days. Your household must meet the income qualification for LIHEAP, which is generally 200 percent of the federal poverty level. Please see the income qualifications for the size of your household below.
Household Size
30 Day Gross Income