A new web address is coming! To promote safe browsing, we will be changing our web address (also known as the URL) from chicago.docugateway.com to utilitybill.chicago.gov. Click here for more information.

This change will happen automatically, and the old address will redirect you to the new one. Nothing about the functioning of the site, or your data, is changing. No action is needed on your part, but we do recommend that you update any bookmarks you have. If you want, you can start using the new address now!

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List of Frequently Asked Questions

Viewing Documents

I cannot view my document

Please be sure that your browser has the latest version of Adobe Acrobat Reader installed in order to view documents. When you open the download page in your browser, select your operating system and your language. When selecting the version, you can select either Reader DC or Reader v11. Reader DC is the latest version of Adobe Reader.


I forgot my password

If you forgot your password, try using the "Forgot Password" link from the log in screen. If you need additional assistance, contact Customer Service at 312-744-4426.


The report I requested returned an error

Please be sure the that date range you entered is in the from then to format. If the from date is after the to date the report will return an error.

Update My Profile

How do I update my profile?

A "Change My Profile" link can be found on your Home page after logging-in.