A new web address is coming! To promote safe browsing, we will be changing our web address (also known as the URL) from chicago.docugateway.com to utilitybill.chicago.gov. Click here for more information.

This change will happen automatically, and the old address will redirect you to the new one. Nothing about the functioning of the site, or your data, is changing. No action is needed on your part, but we do recommend that you update any bookmarks you have. If you want, you can start using the new address now!

This site works best with the most recent version of Chrome, Firefox, Safari, or Edge browsers. Consider switching before continuing.

Did you forget your username?

Follow these simple steps to receive your username:

1. Enter the email address associated with your account.

2. Wait for your recovery details to be sent.

3. Follow instructions and you will be able to access your account.

To receive your username, please submit your email address below.

Did you forget your username?