A new web address is coming! To promote safe browsing, we will be changing our web address (also known as the URL) from chicago.docugateway.com to utilitybill.chicago.gov. Click here for more information.

This change will happen automatically, and the old address will redirect you to the new one. Nothing about the functioning of the site, or your data, is changing. No action is needed on your part, but we do recommend that you update any bookmarks you have. If you want, you can start using the new address now!

As of November 13, 2023, Utility Billing & Customer Service will move from 333 S. State St. Suite 330 to its new location at City Hall. Our new address will be 121 N. LaSalle St., room 107.

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Locate your account!

Locate and enter information from your statement using the form. We will locate your account based on this information.

Please enter the information exactly as it appears on your bill, including dashes. For example, 123456-123456.

Click Sample Statement linkhere to see a typical bill.

Click Sample Statement linkhere to see a typical bill.